Privacy Policy

Effective Date: July 10, 2026

Talk Like That Privacy Policy

At Talk Like That ("Talk Like That", "we", "our", or "us"), we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and your rights regarding your personal information.

By using our website or engaging our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

Information you provide

• Your name

• Email address

• Telephone number

• Country or location

• Information submitted through contact forms

• Booking information

• Coaching goals

• Any information you voluntarily provide during consultations or coaching sessions

Payment Information

Payments are processed securely through third-party payment providers such as Stripe. We do not store your credit card or banking information.

Website Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on pages

• Referral website

• Cookies and similar technologies

2. How We Use Your Information

We use your information to:

• Respond to enquiries

• Schedule coaching sessions

• Deliver coaching services

• Process payments

• Send appointment confirmations and reminders

• Send newsletters or marketing emails (only if you have opted in)

• Improve our website and services

• Meet legal and accounting obligations

3. Coaching Sessions

Information shared during coaching sessions is treated as confidential.

We will never disclose information discussed during coaching sessions unless:

• you provide permission;

• we are legally required to do so; or

• disclosure is necessary to protect someone's safety.

4. Session Recordings

If coaching sessions are recorded, recordings will only be made with your knowledge and consent.

Recordings are used solely for educational or coaching purposes agreed upon in advance and will never be published or shared without your explicit permission.

5. Email Communications

If you subscribe to our mailing list, we may occasionally send:

• newsletters;

• educational content;

• workshop announcements;

• special offers; and

• updates about Talk Like That.

You may unsubscribe at any time using the unsubscribe link included in every marketing email.

6. Cookies

Our website may use cookies to:

• improve website functionality;

• remember your preferences;

• understand how visitors use the website; and

• measure website performance.

You may disable cookies through your browser settings, although some website features may not function correctly.

7. Third-Party Services

We use trusted third-party providers to operate our business. These may include services such as:

• Stripe (payments)

• TidyCal or Setmore (booking)

• Google Analytics

• Google Workspace (email)

• Mailchimp or another email marketing provider

• Zoom (online coaching)

These providers have their own privacy policies governing how they process your information.

8. Information Sharing

We do not sell, rent, or trade your personal information.

We may share information only when necessary:

• with trusted service providers who help us operate our business;

• where required by law;

• to enforce our legal rights; or

• with your explicit consent.

9. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or loss.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as necessary to:

• provide our services;

• meet legal and tax obligations;

• resolve disputes; and

• enforce our agreements.

11. International Clients

Talk Like That provides coaching to clients around the world.

If you are located outside Canada, your information may be processed and stored in Canada or in other countries where our service providers operate.

12. Your Rights

Depending on where you live, you may have the right to:

• request access to your personal information;

• request correction of inaccurate information;

• withdraw consent for marketing communications;

• request deletion of your information where legally permitted; and

• ask questions about how your information is used.

To exercise these rights, please contact us using the details below.

13. Children's Privacy

Our services are not intended for children under the age of 13 without parental or guardian involvement.

We do not knowingly collect personal information from children without appropriate consent.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised effective date.

15. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Talk Like That

Email: mark@talklikethat.com

Website: https://talklikethat.com

Location: Toronto, Ontario, Canada